Refund and Returns Policy of Cutieynapo
Effective Date: March 20, 2025
At Cutieynapo, we are committed to providing you with high-quality footwear and ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy.
1. Return Eligibility
- Timeframe: Returns must be initiated within 30 days of receiving your order.
- Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom or personalized products.
- Final sale items, as indicated on the product page.
- Products that have been worn or are not in their original condition.
3. Initiating a Return
To initiate a return:
- Contact Us: Email us at info@cutieynapo.com within 30 days of delivery.
- Provide Details: Include your order number, item details, and reason for return.
- Return Authorization: Our team will provide a return authorization and instructions on how to return the item.
4. Return Shipping
- Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a defect or our error.
- Shipping Method: We recommend using a trackable shipping service for returns to ensure the item is returned safely.
5. Refund Process
Once we receive and inspect the returned item:
- If your return is approved, a refund will be issued to the original payment method.
- The processing time for a refund may take 5-7 business days depending on your payment provider.
6. Exchanges
If you need to exchange an item for a different size or color:
- Please initiate a return for the item you wish to exchange.
- Once the return is processed, you can place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item:
- Notify Us Promptly: Contact us within 7 days of receiving the item with photos and a description of the issue.
- Resolution: We will offer a replacement, exchange, or refund depending on the situation.
8. Gift Returns
If you received a gift and wish to return it:
- Please contact us with the order number and gift details.
- We will assist you in processing the return or exchange.
9. Exceptions
Some products may have specific return conditions. If this applies, it will be stated on the product page or in communication with our team.
10. Contact Information
If you have any questions or need assistance with a return, please contact us:
- Email: info@cutieynapo.com
- Phone: 920-756-2389
- Address: 3242 Reeves Street, Brillion, Wisconsin, United States
Thank you for shopping with Cutieynapo. We aim to ensure you are fully satisfied with your purchase!